VOLUNTEER Shopmobility Assistant

• Employer: AVOW
• Region: Wrexham
• Minimum Age: 16 years of age
• Welsh Language Requirements: Desirable

Vacancy Description

The Shopmoblity Assistant will help with the day-to-day tasks of running Shopmobility, based in Wrexham Bus Station.

Duties:

1. To greet customers and establish what they require.
2. To provide equipment as necessary.
3. Ensure equipment is cleaned and safe to operate.
4. To provide routine administration including (for example): record keeping, database management, preparation of documents, photocopying, and to support the Shopmobility Assistant to provide an effective service.
5. To answer the telephone and deal with email enquiries.
6. Ensuring customer records are kept up to date.
7. To input data, including confidential information, accurately into CRM.
8. Follow administrative processes and procedures outlined in the General Operating Procedures (GOPs).
9. To maintain the confidentiality of personal information.
10. To work at all times in a manner that supports the principles of equality, diversity and dignity in care.

Desirable Personal Qualities:

• Good level of education.
• Previous administration experience.
• Knowledge of Microsoft Office, preferably Office365.
• Experience with CRM systems.
• Good organisational skills and timekeeping.
• Good personable skills in particular verbal communication.
• Values in line with the AVOW Code of Ethics – Beneficiaries First, Integrity, Right to be Safe and Openness.

To apply:

If interested, please contact:
Email: [email protected]
Phone: 01978 312556